Organizational Effectiveness
Organizational Effectiveness
To be an impact-focused workforce that is inclusive, pioneering, and technology-driven.
Objective 3A:
Attract, develop, and support the best talent.
- 1. Rate of total employee turnover. Target: 6.5%
- 2. Median number of days to fill a position from advertisement to offer. Target: 60 days
- 3. Rate of employee satisfaction on annual Employee Engagement & Satisfaction surveys. Target: 90%
- 4. Identification of City employees proficient in Spanish or American Sign Language.
- 5. Grow employee participation in professional development programs by 10 percent by 2024.
Initiatives
- 1. Recruit employees from local educational and vocational training centers.
- 2. Have a City workforce that is reflective of community’s demographics.
- 3. Develop and implement a City-wide Talent Development Plan.
Objective 3B:
Leverage technology to deliver faster, more convenient services.
- 1. Percent of payments received digitally. Target: 80%
- 2. Implement online customer service and inquiry portal by 2022.
Initiatives
- 1. Implement fully paperless internal services.
Objective 3C:
Map, analyze, and improve all work processes.
- 1. Rate of availability for City fleet. Target: 96%
- 2. Percent of budget document receiving ”Outstanding” ratings from the Government Financial Officers Association (GFOA). Target: 25%
- 3. Achieve Sterling designation for Human Resources by 2022.
- 4. Attain status as a “Top 100 Fleet.”
Initiatives
- 1. Map, analyze, and enhance all departments’ procedures and processes.
- 2. Evaluate service departments based on the customers they serve.
- 3. Develop customer-centric service model within Procurement.
Objective 3D:
Maintain the City’s strong financial standing and fiscal stewardship practices.
- 1. Percent of general employee pension funded. Target: 90%
- 2. Percent increase of annual grant awards. Target: 5%
Initiatives
- 1. Maintain a fully funded deficiency fund, in accordance with City policy.
- 2. Maintain best-in-class municipal “AA” Bond rating.
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